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Welcome to ONS Energy  We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our utility brokerage services. By using our services, you consent to the practices described in this policy.

We may collect personal information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and postal address.
• Account Information: Information related to your utility accounts, such as account numbers and details about your utility usage.
• Payment Information: Payment details, including credit card information, if applicable.
• Preferences: Your preferences and interests related to utility services.

We may collect information about your interactions with our website and services, including:

• Technical Data: IP address, browser type, operating system, and device information.
• Usage Data: Details about your visits to our website, including pages viewed and actions taken.

We use your information for the following purposes:

• To Provide Services: To offer, manage, and improve our utility brokerage services.
• To Communicate: To contact you with service updates, respond to inquiries, and provide customer support.
• To Process Payments: To process transactions and manage billing.
• To Personalize: To tailor our services and recommendations based on your preferences and usage.
• To Comply with Legal Obligations: To meet legal, regulatory, and contractual requirements.

We may share your information in the following circumstances:

• With Service Providers: With third-party vendors who assist us in providing our services, such as payment processors or data hosting providers.
• With Utility Providers: To facilitate comparisons and switches with utility providers on your behalf.
• For Legal Reasons: To comply with legal obligations, respond to legal processes, or protect our rights, privacy, safety, or property.
• With Your Consent: For any other purpose disclosed at the time you provide your information or with your explicit consent.

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the nature of the information and applicable legal requirements.

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
• Restriction: Request restriction of processing in certain circumstances.
• Objection: Object to the processing of your information in certain situations.
• Portability: Request a copy of your information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the details provided below.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and track your usage. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party websites you visit.

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after any changes constitutes your acceptance of the revised Privacy Policy.